Integrations
Luminous
Connect email and shared inboxes so correspondence sits on the record.
Operations
What Luminous does
Luminous connects shared inboxes and email so correspondence sits on the record instead of in one person’s mailbox. When someone is off, the thread is still there.
What moves between the systems
Inbound email: matched to the job, person or supplier it relates to.
Replies sent from sme+: threaded correctly in your mail system.
Attachments: filed with the record and indexed for search.
Setting it up
Connect Luminous with the shared mailboxes in scope.
Set matching rules for subject lines and reference formats.
Decide what stays private and what is visible to the team.
Connections are configured by our team as part of onboarding. If you want to see it running against your own setup, book a demo and we will walk through it.